i have paid and been told ms utility will come survey my property and xifinity will run my line. its been weeks and have heard nothing.

@user_pnyu9f Thanks for reaching out to us via Forums. I would be more than happy to help. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.