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Visitor

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3 Messages

Wednesday, May 10th, 2023 3:24 PM

Closed

I have not received my $100 gift card

I guess they don’t want to send it because I fulfilled the requirements and it still say pending and when you text through chat they give you a number that no one picks up 

Contributor

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367 Messages

2 years ago

Hello @Ashzerrr , thank you for reaching out to us via our Xfinity Community Forums. I would be reaching out as well wondering about my gift card. Can you tell me was this offer for Gift Card associated with a mobile phone order or residential service? 

Visitor

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3 Messages

2 years ago

A mobile phone, when I switched to xfinity

Contributor

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367 Messages

Thank you for sharing that detail. To confirm, have you checked out site regarding Gift Cards? Here is the link. https://xfinityincentivetracker.com/. Questions regarding your incentive? You can contact us at 1-800-526-3268 Monday through Friday from 8:30 AM to 5:00 PM ET, or click the Contact Us button to submit your inquiry.

 

Is this the site and number you called? 

I no longer work for Comcast.

Visitor

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3 Messages

I checked it says waiting for fulfillment or I switched since 6 months and never had ate payments

Problem Solver

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788 Messages

Have you reached out directly to our Xfinity mobile experts through the phone number supplied above? Is this the phone number that you attempted to contact? 

I no longer work for Comcast.

Expert

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31.5K Messages

2 years ago

@Ashzerrr 

You don't say how long ago you started mobile service, but you don't get those cards right away; you must be a customer in good standing [no late pays on any account] for 90 days before you qualify for the card.  So, if it's not been 90 days yet you might still receive that card.

*The Visa Gift Card has an expiration date, so make a note of it.

(edited)

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