Visitor
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1 Message
I have no coaxial cable outlet. What do I do?
Hello, I recently ordered Xfinity internet but realized there is no outlet in my home. I’ve looked everywhere and there are NONE. Can a Xfinity technician help troubleshoot this? I would prefer not to call an electrician, and I also do not want to go back to my former internet provider. If I can get some help on this soon it would be greatly appreciated. Thank you!
NoNoBadPuppy
Problem Solver
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691 Messages
9 days ago
You will have to schedule a tech to come out to your home. He will run the necessary cables. The tech can help you activate the gateway while he is there.
Just call 1-800-XFINITY.
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EG
Expert
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111.4K Messages
9 days ago
@user_agm
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. They will help you right here on this platform.
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XfinityChristy
Official Employee
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2.1K Messages
9 days ago
Hi user_agm,
I can definitely look into this for you. To get started, I'll need to check if we've provided service at your address before. If not, we can easily schedule an installation appointment for a technician to come out and take a look.
To give you accurate pricing and more information, please send me a direct message with your full name and address. We'll get this sorted out for you!
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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