1 Message
I have no coax outlet where I live
Yeah so yesterday I got my internet and I found out you needed a coax outlet and my home doesn't have that is there any way that I could possibly upgrade my gateway to be wireless or do I need to upgrade
1 Message
Yeah so yesterday I got my internet and I found out you needed a coax outlet and my home doesn't have that is there any way that I could possibly upgrade my gateway to be wireless or do I need to upgrade
CCRyanE
Official Employee
•
1.1K Messages
2 years ago
Hello @user_i7spwf, thanks for reaching out for help with getting your internet installed. While we do offer Wireless TV boxes that can run off your Wi-Fi, the modem itself has to be connected to a coax line to work. If you home does not have one, we will need to set up a tech visit to have someone come out and run a line to your home. Our team can help get this set up!
To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.
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