Good morning user_qz6750. You have reached the right team. I will be more than happy to assist you. In a situation where you do not have a coaxial cable, a technician would be needed to come install one and ensure you have an active connection for your equipment. On the Xfinity App, if you go through the troubleshooting steps here, it will acknowledge you do not have a connection and should allow you to schedule a technician that way.
If you would like our team can also assist you with scheduling a technician. There will be a one-time charge for a technician installation. Please let us know how you would like to proceed.
EG
Expert
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122.4K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.9K Messages
1 hour ago
Good morning user_qz6750. You have reached the right team. I will be more than happy to assist you. In a situation where you do not have a coaxial cable, a technician would be needed to come install one and ensure you have an active connection for your equipment. On the Xfinity App, if you go through the troubleshooting steps here, it will acknowledge you do not have a connection and should allow you to schedule a technician that way.
If you would like our team can also assist you with scheduling a technician. There will be a one-time charge for a technician installation. Please let us know how you would like to proceed.
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