I have no cell phone. Why is Xfinity trying to text me?

I am unable to change the preferences.  Bill Ready has a light purple box under Email, Auto Pay Reminder has nothing checked, and On Demand and Pay-Per-View Purchases has a light purple box under Text and a dark purple box under Email. But I cannot change any of these (although the two boxes next to Auto Pay Reminder have different outlines; the box’s outline under Text is light gray and the one under Email is black). I don’t know if I should try changing that, to see if it would let me change anything else on that screen.

Thank you for the response, though.

@user_dave1 You can also log out and back in to see if the preferences saved. Here: https://www.xfinity.com/support/articles/add-to-do-not-call-list is a helpful article for you as well.

I logged out and in and there is no change to my preferences. I am unable to remove the light purple setting for Text contact. I made a request to have it done for me. I have no confidence that it will happen. If I get another email that Xfinity is unable to send me a text, I will simply ignore it, because it does not matter.

user_dave1, Thank you for the update, I appreciate it! Did you check under your "Account communications" tab and then under "contact methods" to see if a phone number is in there?

Yes, I did check. There is an option to add a mobile number. Since I don’t have a cell phone, there is no number listed there. My account is for Internet, TV and land line phone, so I assume they have my land line phone number. My email is listed under Contact methods. Thanks!

user_dave1 I can report this to our communications team to help make sure they have their details accurate on the account and that all communications should be sent via email. The only communication that I can think of that would be set up outside the My account settings are for area interruptions. That may have triggered the system to try to text a notification. Please send us a direct message with your name and service address. I will work on my side to make sure the details are sent via email.