Frequent Visitor
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29 Messages
I have new internet plan and their gateway, however...
Scanning for WiFi with iPhone, I see that I am a Xfinity Hot Spot. I do not want that. I went to my account and disabled it. I have read comments that it sometimes reactivates.
When I was upgrading I asked Sales Associate if I can use my old store bought Cable Modem, it can handle the higher speed. She said I would have to pay for the unlimited if I used it.
Is this true? I don't mind the extra cost. She lied to me that day about another issue. Perhaps I could make a small Faraday Cage, Gateway is set to Bridge Mode.
XfinityMatthew
Official Employee
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366 Messages
2 days ago
Hello @Larry1229 . If you are connecting to one of our Xfinity Hotspots then you can do forget network in your device settings to prevent the phone from connecting automatically when you are near one of our hotspots. If you want to disable the hotspot in your gateway you can follow the steps here: https://www.xfinity.com/support/articles/disable-xfinity-wifi-home-hotspot
You can always use your own modem. Some older plans you would pay $30/mo extra for unlimited so in those situations the rental is slightly less. Some of our newer promos may include the unlimited in the plan even with a new promo. That's definitely something we could check for your specific account if you want.
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