Visitor
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1 Message
I have moved to a new house and need coax cable build to my house but I can’t contact anyone
We moved to a new house and need coax cable to get built so we can connect to WiFi but thanks to xfinity and their stupid ai customer service we cannot get technician. We went to a store and they send us back after just opening new acount under the new address saying they are busy even though we are the only ones in the store 0/10 customer service now we still need to get techinician to get our coax cable
EG
Expert
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121.8K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.6K Messages
4 days ago
@user_0754e0 Our team can assist with getting your service activated and a professional appointment set up to get service installed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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