I have just spent 7 hours and counting with twitter support with not one thing resolved

Usually I get someone on twitter who can comprehend the issue or situation via the ask xfinity twitter but not today. This was after the app refused to give me an agent as I had overall issues with everything from the last time I used the app support. 

Services:

Gigabit Internet + Router Rental

Ultimate TV  + DVR rental (1 box)

More Sports and Entertainment

Home security Pro Protection (5 sensors, key pad, and touchscreen)

1) Old DVR box connected to router is the slowest loading anything app wise and is behind live signal on my smart TV at the same time.  That is cable vs my smart tv even local channels via stream app vs is connected to the cable directly. Button presses are unresponsive on any apps requiring hit or miss selecting anything. DVR is recording random shows and series that I cannot cancel. I was sent a replacement DVR same model as 10 years ago yesterday that was supposed to include the updated triband router but only the DVR arrived. Every app nonfiction told me the router arrived and how to set it up.  DVR has the same issues with cable boxes from the past and recording or shows I didn't or do not remember scheduling that I cannot cancel nor see if I don't have all selected in the recordings menu. 

2) Modem is old and does not work with zero range whatsoever. This is probably the 10th instance of modem or the connection issues that either I had the wrong router, cables were not installed correctly and or they put it in the router in basement on top of pipes. Our house is 1800 sq ft with an additional pod in the garage and I cannot get good signal throughout my house let alone to have the xfinity security I pay for also work. I shouldn't need pods all over my house to get a signal. At one point had 6 that did not help and were a waste of money. 

3) Security is spotty at best and is mixed between so many different models and ages of equipment that I'm surprised it works half the time. I don't even use it in fear it will send the police for the 5th time for no reason because of spotty internet and bad sensors. However due to the poor wifi my other cameras and such I've tried are just as bad.

Regardless of #3 I've spent 7 hours with twitter ask xfinity in no particular order to:

1) Obtained a return label for the old DVR they just replaced as the agent who replaced it did not provide one but said it would be in the shipment. 

2) Attempt to figure out why or where my modem is and confirm yet again the correct tri-band one not the same outdated one I have now years old.

3) Agent(s) tell me to go to the store which I have already refused to, in which they are willing to ship 2 DVR replacements as "free" (not sure yet but first agreement said otherwise) but router would cost me money to ship which makes no sense. 

4) Gave the agent(s) the new DVR box S/N so they can "troubleshoot" but still have not.

5) Agent(s) attempt to tell me to return all my equipment and pay for new equipment which contradicts #2 

6) Agent(s) tell me to again return my rented equipment with no solution or replacement.

7) Agent(s) send me links that do not work and or are unusable.

8) I am still on read per my last message: