1 Message
I have Hulu on my Xfinity account but I live in Canada with no access to the box, and no permission to access chat
How do i speak to someone to cancel Hulu when I don't have "permissions" to access the server for chat as I live in Canada, and don't have access to the box as I'm currently not at my property for the next four months?
This should not be this difficult to cancel a service, and really is embarassing that with technology today, this is not an easy solve.
How can you help me cancel while not at my property, in front of my tv, or with access to chat?
XfinityJamesC
Official Employee
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2.1K Messages
4 months ago
Greetings, @user_e0ze4h! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues canceling your Hulu subscription, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityJamesC
Official Employee
•
2.1K Messages
4 months ago
Thank you for sending us a direct message and allowing us to look into this for you, @user_e0ze4h. We were able to get that Hulu subscription canceled and removed from your bill. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
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