Visitor
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2 Messages
I have had 4 months go by with no working physical cable connected to my house, you've been charging me the whole time.
I have had 4 months go by with no working physical cable connected to my house, you've been charging me the whole time. I've had a work ticket open since July to "bury a new cable" to the house and 4 separate Xfinity techs have come out but no one has buried the cable. After many hours of frustrating AI + outsourced customer service help desk nightmare got to a "retention" specialist. They offered me a full refund for the four months of no services (ticket ECM0017191002 ) but then the ticket was denied!!! They also offered to send out a new ticket to bury the line, but I have no idea what is going on. Please don't make me go through the kafkaesque nightmare of your AI chat bot and outsourced call center labor. They are incapable of fixing this problem. THERE IS STILL NO PHYSICAL CABLE ATTACHED TO THE HOUSE. Please fix. And please refund me the 4 months of no service. Thank you
XfinityEricB
Official Employee
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2.6K Messages
5 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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