Visitor
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2 Messages
I have had 4 appointments where the installer did not show up
I am so frustrated. I had a technician come last Friday to install my new service (actually I moved, transferred service, and have been an Xfinity customer for over a year). He didn’t have the “fiber” equipment and said a technician would be out the next day, Saturday from 1-3pm. I called to confirm the morning of and they told me my appointment was actually from 2-4pm. I waited all day and no one showed up. I called that evening and they scheduled installation for the next day, Sunday evening. No one showed up on Sunday. I called Sunday evening and they said the first available appointment was Thursday, September 9… today. I called last night to confirm and they said a tech would be here between 10:00am and 12:00 pm. Guess what? No one showed up. I am at my wits end. Part of my job requires I work form home. I cannot move into the home I just purchased until I have WiFi. I am beyond frustrated. I have tried everything… called customer service, talked to supervisors who said they would call me back but never did, called tech support… no internet… no cable. I don’t know where else to go. I have a ticket number and a tech number that was given to me last night. Please help me!
EG
Expert
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110.1K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.
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XfinityJoeTru
Official Employee
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7K Messages
4 years ago
Hello user_d1cafd. Thank you for creating a post on our Forum. Apologies you've been experiencing difficulty with getting your services setup. That shouldn't be the case. I can assist with reviewing your account and the pending order for service. Our team here is ready to help you get your service up. Please send us a message with your full name and service address to Xfinity Support. To do so, click on the direct message icon located at the top right of this forums page. Let me know if you have any questions.
Here's detailed steps to send us a message:
• Click "Sign In" if necessary
• Click the "direct message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_d1cafd
Visitor
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2 Messages
4 years ago
Well, I’ve been trying to do as you asked but have a very poor connection because I don’t have wifi. The reason… Xfinity has not shown up for 4 appointments now. I am at a loss. This is an enormously frustrating situation!
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