Visitor
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2 Messages
I have had 3 appointments that have passed without a technician showing up
We have been disconnected from wifi for 6 days now, Saturday to today. We have had appointments on Saturday, Tuesday, and today come and go without a technician showing up. We call after each time and they just tell us to schedule the next appointment. We can't schedule through the app because that schedules an inside technician and our problem is that our coax cable is disconnected from the pole. Is there any way to just get a man with a big ladder out to us, that's really all we need. We are tired and frustrated by all these calls and appointments that just fall through. Idk why it's so hard for people to show up for their appointments. Switching to verizon Fios if this continues until the weekend.
CCTravis
Problem Solver
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546 Messages
2 years ago
Hello, @cvanvoorhis. I am sorry to read of your experience to date. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. We will be happy to assist you in any way that we can. When you go to our Status Center, here -https://www.xfinity.com/support/status Is your account experiencing a service interruption, currently?
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CCTravis
Problem Solver
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546 Messages
2 years ago
@cvanvoorhis, during an active Service Interruption, that is recognized at the status center, and related to your account, technician visits will fail. We are aware of the interruption, and our technicians are working to resolve the main cause of said interruption. As an example, during the winter storms in Michigan, or the Hurricane in Florida, we work to resolve the damaged infrastructure, then work our way out from there. If your account is included in known service interruption, we will get to you. I would be happy to look at your account specifically. To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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