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user_lrvhb5
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Tuesday, June 16th, 2026 10:40 PM

I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately

My name is [Personal Info] and my service address is [Personal Info Address].  I have been without internet service and TV for four days since Saturday, June 13.  This is Xfinity's fault and due to a "network issue".  I had an appointment scheduled with tech support to stop by my unit on Friday, June 19 between 12 to 2 pm.  Xfinity cancelled that this morning because my service was "momentarily restored."  It is impossible to connect with a live agent.  It is unacceptable to go without service for one day.  

I will dispute any future Xfinity charges with my bank.  CANCEL MY SERVICE IMMEDIATELY.

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17 hours ago

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XfinityShawn

Official Employee

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2.5K Messages

18 hours ago

 

user_lrvhb5 Do you see a service interruption or planned maintenance notification from the Xfinity app by any chance? If you still see one, then the repair team is already actively working in your area to get that resolved. 

 

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user_lrvhb5

Visitor

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@XfinityShawn​ It says network issue.  I want to cancel service immediately.  I have already chosen another provider.  Make arrangements to pick up your equipment.  I am not placing any more calls and speaking with an AI bot.  It's a waste of time.  Four days without service is unacceptable.  Xfinity customer service is nothing short of terrible.  

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18 hours ago

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XfinityShawn

Official Employee

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2.5K Messages

 

user_lrvhb5 I can help provide some understanding on why your repair appointment got canceled. When there is a service interruption in an area, our repair teams are alerted, and will begin doing work in the area to get it resolved. A technician will not come out because of the known issue that they are already actively working on that will get your service restored. If you still want to cancel your account, we will need to obtain your account information.
 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 hours ago

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user_lrvhb5

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Yes, I already made up my mind.  The most frustrating aspect is trying to reach a live body.  The AI chat bots are useless.  Thank you for this useful information as I have already gone with another provider.  

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18 hours ago

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XfinityShawn

Official Employee

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2.5K Messages

 

user_lrvhb5 I understand, and my team can help. Just send us a DM as the instructions are in my previous reply on how to do that. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 hours ago

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user_lrvhb5

Visitor

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5 Messages

I followed your instructions.  Hopefully I will receive a reply soon.  Thanks.

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17 hours ago

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user_lrvhb5

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18 hours ago

This is what is says verbatim, "Your Xfinity services at [Edited: "Personal Information"] may be unavailable due to an issue with our network.  We're working to restore service as soon as possible.  We apologize for any inconvenience."  

Four days is unacceptable.  I had an appointment that was cancelled by Xfinity.  Service is totally unreliable.  I have decided to go with another provider.  Who do I contact to speak with a live body.  Please don't give me the runaround.  I called 1 (888) 934-6489, 1 (855) 226-6408, 1 (855) 319-2161.  I have better things to do then get hung up by an AI bot.  I should have kept my appointment because it's impossible to schedule one.  

This is a huge waste of my time and I have better things to do.  The provider I am going with is NEVER down and less expensive.

Four days is too long.

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