Visitor
•
5 Messages
I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately
My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 19 between 12 to 2 pm. Xfinity cancelled that this morning because my service was "momentarily restored." It is impossible to connect with a live agent. It is unacceptable to go without service for one day.
I will dispute any future Xfinity charges with my bank. CANCEL MY SERVICE IMMEDIATELY.
XfinityShawn
Official Employee
•
2.5K Messages
18 hours ago
5
0
user_lrvhb5
Visitor
•
5 Messages
18 hours ago
This is what is says verbatim, "Your Xfinity services at [Edited: "Personal Information"] may be unavailable due to an issue with our network. We're working to restore service as soon as possible. We apologize for any inconvenience."
Four days is unacceptable. I had an appointment that was cancelled by Xfinity. Service is totally unreliable. I have decided to go with another provider. Who do I contact to speak with a live body. Please don't give me the runaround. I called 1 (888) 934-6489, 1 (855) 226-6408, 1 (855) 319-2161. I have better things to do then get hung up by an AI bot. I should have kept my appointment because it's impossible to schedule one.
This is a huge waste of my time and I have better things to do. The provider I am going with is NEVER down and less expensive.
Four days is too long.
(edited)
0
0