troyaconway's profile

New Poster


3 Messages

Wed, Nov 4, 2020 4:00 PM

I have been paying for cable TV for 4-years when the HOA includes Basic Cable and Internet.

I, finally, after blood, sweat and tears, was Covet Safe and attended our YEARLY Home Owners Association meeting where we found another upcoming spike in cost coupled with a lady who over heard my wife talking about our cable bill; My wife was stopped by an HOA President who said " Cable TV is free at your address." No I am not looking for back pay because I am behind and will be making a payment ASAP but Technically now, all I need is Internet and Phone which we have, the FREE BASIC CABLE, high data usage and keep the phone.
I have tried everything, but being a Call Center Manager (PhD in 14-months) - I have found they have created an amazing system I wish we could have had; You can't to nobody, no matter how hard you try. I have been for 3-months but have been top embarrassed to say anything. 😞



Official Employee


2.4K Messages

6 m ago

Hi there, @troyaconway,


I apologize for the experience you have had. We here at the Xfinity forums will do our best to help you out and get your account situated.

Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.




I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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