Hello user_4rjuli we're so sorry to hear that the intent services are down. When you were on with the chat, did you go through troubleshooting steps like resetting the modem and settings?
We do have an awesome article here on the Forums that can solve most connection concerns.
Yes, they went over & over the troubleshooting steps but no luck, still no internet. they had changed the name & password of the modem & signed me up with a free cell phone & reduced my monthly bill by $100 but I still have no internet. Now when I try to get them to go beyond to fix it, I keep getting channeled through to the chat like I haven't been on with them all day
I totally understand where you're coming from, user_4rjuli. I'm glad to hear that you got some savings along the way, but without the intent working, I'm sure you're not really able to enjoy that just yet.
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XfinityAlfonso
Official Employee
•
1.9K Messages
2 days ago
Hello user_4rjuli we're so sorry to hear that the intent services are down. When you were on with the chat, did you go through troubleshooting steps like resetting the modem and settings?
We do have an awesome article here on the Forums that can solve most connection concerns.
ANSWERED: Tips for troubleshooting your Xfinity Internet connection
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