I have been lied to by your customer support

Hi..

After a failed visit by a technician back in July, I still have issues with my internet..

I am a new customer, I only just moved to the area bacvk in July, and while I have been paying my bills (assuming all was now ok with my internet) I have come back to my house to find that it still does not work..

I spoke to your agent ROHIT, today, who, seemed to be dealing with my issue, and had promised me a technician on AUGUST 30, only to find out out this was utter rubbish.. He hadnt booked a technician for me at all!!!

I only know this because another agent of yours rang me to try and walk me through a trouble shoot.... And she informed me that no such appointment had been booked, and I have one on the 2nd of SEPTEMBER...

The lady I spoke to could see through the transcript I had with ROHIT, that he had promised me a technician, she rightly apologized but said it was just a mistake!! I do not accept that after asking numerous times for confirmation, it is just a mistake!!!!!! Its purely and simply awful practice and lying!!

I cant believe that I have been lied to by one of your agents... Especially as I asked a number of times if the appointment was booked and confirmed!!! AND HE SAID YES A NUMBER OF TIMES!!!!

I have paid my bills, and yet for what must be 2 months, I have had NO INTERNET!!!!!

I would love to hear an explanation for all of this...

And would love to hear your thoughts on what can be done to make your customer feel like they are being treated fairly...

I thank you for your time and look forward to a decent answer..

I would dearly like to know where and how you reach out directly to someone who is capable of dealing with my concerns.

Thank you