I have been having internet issues since signing up mid February [Edit]

Hi there, @user_82w347 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry to hear about the connectivity issues you are still experiencing. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

First, I wish you luck in getting a credit.  Your chances are very, very slim.  If your tech identified an issue with the service in your area, he should have escalated it so that the proper team would look into it.  If your tech didn't report it, then you are still where you were before he came.  If he reported, there should have been a ticket generated. If you called and spoke to someone, and they tell you no ticket is open, ask them if there has ever been a ticket since your service is new.  Sometimes tickets get closed before xfinity confirms that a problem has been fixed.  In the future, I recommend that you have the tech explain to you what the problem he found was.  Have him tell you what he is putting on the ticket for escalation.  If he doesn't, chances are he/she couldn't identify a problem but tell you that they are escalating so that you will not be upset when they leave without fixing the issue.  

Concern moved here to the Customer Service help section.