Visitor
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2 Messages
I have been down for 2 days
I have been trying for 2 days to get my service restored. After a very painful period of dealing with chatbots and people who I can barly understand, I finally got an appointment for a tech to come out. The scheduled time has come and gone and no tech has contacted. I'm almost afraid to call in again given that their system may decide to cancel my appointment. I have been since informed that the tech will be out to my house between 5pm and 6pm. I'm not confident that this will happen. I'm so very frustrated and join the ranks of people that only wish they had a choice of Internet service providers. If anyone from Xfinity is looking, I'm begging at this point if thats what it takes.
XfinityQue
Official Employee
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281 Messages
4 months ago
Hey user_qkr9d6 - thank you for reaching out and yes, we see you. I want to apologize for the inconvenience you've experienced and truly want to make it right. You've reached the right team. Since we will need to look into your account, we will need you to send us a direct message. Please send us a direct message with your name and service address. From there I can complete account verification and truly dig into what is happening with your account and services.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_hkugd7
Visitor
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1 Message
1 day ago
Im looking to speak to a real person
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