Visitor
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1 Message
I have an Internet + TV bundle but I don't use the tv
I have an Internet + TV bundle but I don't use the TV portion at all—I don't even have a cable box. I use Hulu Live for my channels. I want to completely remove the TV tier and move to a standalone 1 Gig internet plan using my current modem.
EG
Expert
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123K Messages
2 hours ago
The concern is not "Channels and Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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4.1K Messages
1 hour ago
Hello, user_zigwmg! Thank you for choosing Xfinity and reaching out to us here for help with your plan change. You've reached the right place. We'll ask a few questions to gain a better understanding of your service needs and find the 1 Gigabit Internet plan for you. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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