Hi @Phant6m! If you haven't received assistance with your fraud concerns, my team would be more than happy to help, however, we can. Can you provide any more details about your concerns without including personal info?
If you'd feel more comfortable, feel free to send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.
Why is it so hard to post how to report fraud? I did a search and this is the only post I could click and see, thus why I'm writing this here. Most companies at least say they take fraud seriously and provide an address to forward suspected email messages.
I got a legit-looking email that I would think Comcast would like to investigate. At the very least, Comcast should want to confirm bogus or valid messages.
Why is it so hard to post how to report fraud? I did a search and this is the only post I could click and see, thus why I'm writing this here. Most companies at least say they take fraud seriously and provide an address to forward suspected email messages.
I got a legit-looking email that I would think Comcast would like to investigate. At the very least, Comcast should want to confirm bogus or valid messages.
As stated in a previous post in this thread, check out:
I saw that but it was about abuse. However on second look, I see the second tab about email and phishing. I still wish there was an easy-to-find link on Comcast Homepage.
IAM GETTING EMAIL TO MY ACCOUNT SAYING MY NEW TO REVIEW AND MAKE APAYMENT OVER 1.200.00 TO MAKE A PAYMENT WHEN I NEW THAT I ALREADY MADE MY PAYMENT IT FRAUD
Hi there @greeneyes48. Thanks for bringing your concern to our attention. This is an older post that is no longer monitored. Please create a new thread with your inquiry/concern and we will make sure we address it properly. We're looking forward to the opportunity to help.
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Again
Expert
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31.9K Messages
5 years ago
You need to be a bit more specific, but leave out any personal identifying information.
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jav6joev
Gold Problem Solver
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2.2K Messages
5 years ago
You can call Security Assurance at 1-888-565-4329 to report/discuss or check out:
https://internetsecurity.xfinity.com/help/report-abuse .
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Again
Expert
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31.9K Messages
5 years ago
A fraud matter is a bit different and there is different information for reporting such.
@Phant6m Have you managed to get in touch with someone regarding this, or do you still need help?
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @Phant6m! If you haven't received assistance with your fraud concerns, my team would be more than happy to help, however, we can. Can you provide any more details about your concerns without including personal info?
If you'd feel more comfortable, feel free to send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.
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Tallman1
Frequent Visitor
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7 Messages
4 years ago
Why is it so hard to post how to report fraud? I did a search and this is the only post I could click and see, thus why I'm writing this here. Most companies at least say they take fraud seriously and provide an address to forward suspected email messages.
I got a legit-looking email that I would think Comcast would like to investigate. At the very least, Comcast should want to confirm bogus or valid messages.
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jav6joev
Gold Problem Solver
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2.2K Messages
4 years ago
As stated in a previous post in this thread, check out:
https://internetsecurity.xfinity.com/help/report-abuse
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Tallman1
Frequent Visitor
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7 Messages
4 years ago
I saw that but it was about abuse. However on second look, I see the second tab about email and phishing. I still wish there was an easy-to-find link on Comcast Homepage.
Thanks.
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greeneyes48
Visitor
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1 Message
4 years ago
IAM GETTING EMAIL TO MY ACCOUNT SAYING MY NEW TO REVIEW AND MAKE APAYMENT OVER 1.200.00 TO MAKE A PAYMENT WHEN I NEW THAT I ALREADY MADE MY PAYMENT IT FRAUD
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Again
Expert
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31.9K Messages
4 years ago
Closing this thread to further replies.
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