You need to be a bit more specific, but leave out any personal identifying information.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
A fraud matter is a bit different and there is different information for reporting such.
@Phant6m Have you managed to get in touch with someone regarding this, or do you still need help?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hi @Phant6m! If you haven't received assistance with your fraud concerns, my team would be more than happy to help, however, we can. Can you provide any more details about your concerns without including personal info?
If you'd feel more comfortable, feel free to send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Why is it so hard to post how to report fraud? I did a search and this is the only post I could click and see, thus why I'm writing this here. Most companies at least say they take fraud seriously and provide an address to forward suspected email messages.
I got a legit-looking email that I would think Comcast would like to investigate. At the very least, Comcast should want to confirm bogus or valid messages.
Why is it so hard to post how to report fraud? I did a search and this is the only post I could click and see, thus why I'm writing this here. Most companies at least say they take fraud seriously and provide an address to forward suspected email messages.
I got a legit-looking email that I would think Comcast would like to investigate. At the very least, Comcast should want to confirm bogus or valid messages.
As stated in a previous post in this thread, check out:
I saw that but it was about abuse. However on second look, I see the second tab about email and phishing. I still wish there was an easy-to-find link on Comcast Homepage.
Responses
Again
Expert
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25.5K Messages
5 m ago
You need to be a bit more specific, but leave out any personal identifying information.
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jav6joev
Bronze Problem Solver
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2.1K Messages
5 m ago
You can call Security Assurance at 1-888-565-4329 to report/discuss or check out:
https://internetsecurity.xfinity.com/help/report-abuse .
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Again
Expert
•
25.5K Messages
5 m ago
A fraud matter is a bit different and there is different information for reporting such.
@Phant6m Have you managed to get in touch with someone regarding this, or do you still need help?
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ComcastChe
Official Employee
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6.1K Messages
5 m ago
Hi @Phant6m! If you haven't received assistance with your fraud concerns, my team would be more than happy to help, however, we can. Can you provide any more details about your concerns without including personal info?
If you'd feel more comfortable, feel free to send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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0
Tallman1
Frequent Visitor
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7 Messages
3 m ago
Why is it so hard to post how to report fraud? I did a search and this is the only post I could click and see, thus why I'm writing this here. Most companies at least say they take fraud seriously and provide an address to forward suspected email messages.
I got a legit-looking email that I would think Comcast would like to investigate. At the very least, Comcast should want to confirm bogus or valid messages.
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jav6joev
Bronze Problem Solver
•
2.1K Messages
3 m ago
As stated in a previous post in this thread, check out:
https://internetsecurity.xfinity.com/help/report-abuse
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Tallman1
Frequent Visitor
•
7 Messages
3 m ago
I saw that but it was about abuse. However on second look, I see the second tab about email and phishing. I still wish there was an easy-to-find link on Comcast Homepage.
Thanks.
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