Visitor
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1 Message
I have a down line in my yard.
There are lines hanging on a fence and laying all over my backyard. The submit a request page appears to either be totally broken or is being ignored by the representatives. How do I talk to somebody to get them out here and deal with this before it creates a more dangerous situation? I feel like the chat bot is now putting my safety at risk as it continually loops me back to starting prompts whenever I try to being up potentially hazardous equipment strewn about my lawn.
XfinityRichard
Official Employee
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1.9K Messages
2 days ago
Hi there, @user_368g1g ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I do apologize for the inconvenience the line is causing you. Please be assured you reached the right person to assist you and get a ticket opened to have that fixed. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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