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user_aomr4z
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2 Messages

Wednesday, June 19th, 2024 12:48 AM

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I have a damaged Comcast utility box on my property. How do I report it and get it fixed?

How do I report a damaged Comcast utility box on my property?

Question

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Updated 

2 months ago

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EG

Expert

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108.2K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasB

Official Employee

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1.6K Messages

7 months ago

Greetings user_aomr4z

Thank you so much for reaching out! Our team would love to help. Damaged pedestal boxes require a bit of research and time to get replaced. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_aomr4z

2 Messages

@XfinityThomasB​ 

i posted the information requested, my name and address, thru a DM as outlined above. Will I be hearing from Comcast about what it’s going to do to fix the damaged utility box and when?  Where will I find the company’s response?

Thank you!

7 months ago

0

XfinityDemitrius

Official Employee

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1.5K Messages

Hi @user_aomr4z,

 

Thank you very much for sending over the required information. We have responded to your message requesting additional information and are awaiting a reply. Please continue our conversation within the direct messages to continue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_if0xu6

1 Message

@XfinityThomasB​ 

Hello,

I have called 800-934-6489 multiple times to report a damaged utility box.  Each time I call they open a new ticket because they said the previous one had been closed...I am on ticket number 4.  I do not have an Xfinity account but the utility box is in my back yard.  I cannot keep calling and spending 45 minutes each time trying to reach the right department (because I don't have an account number) and then waiting for the representative to open a new ticket, etc.  What would you suggest I do?  This is beyond frustrating!

7 months ago

0

XfinityOrlandoM

Official Employee

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1.6K Messages

Go ahead and send us a direct message we can pull up your address and your name if you,  can supply the ticket number as well so I can look deeper into what's causing the delay

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_nafwsr

1 Message

how to send a direct message to xfinity?  I cannot get past the xfinity assistant. i have a utlity box on my property that needs service by xfinity. 

2 months ago

0

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