Thank you so much for reaching out! Our team would love to help. Damaged pedestal boxes require a bit of research and time to get replaced.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
i posted the information requested, my name and address, thru a DM as outlined above. Will I be hearing from Comcast about what it’s going to do to fix the damaged utility box and when? Where will I find the company’s response?
Thank you very much for sending over the required information. We have responded to your message requesting additional information and are awaiting a reply. Please continue our conversation within the direct messages to continue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have called 800-934-6489 multiple times to report a damaged utility box. Each time I call they open a new ticket because they said the previous one had been closed...I am on ticket number 4. I do not have an Xfinity account but the utility box is in my back yard. I cannot keep calling and spending 45 minutes each time trying to reach the right department (because I don't have an account number) and then waiting for the representative to open a new ticket, etc. What would you suggest I do? This is beyond frustrating!
Go ahead and send us a direct message we can pull up your address and your name if you, can supply the ticket number as well so I can look deeper into what's causing the delay
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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112.9K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.3K Messages
1 year ago
Greetings user_aomr4z
Thank you so much for reaching out! Our team would love to help. Damaged pedestal boxes require a bit of research and time to get replaced.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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