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user_53mw0l
1st Topic

Visitor

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4 Messages

Saturday, November 29th, 2025 8:13 PM

I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box 

Question

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Updated 

15 hours ago

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XfinityMatthew

Official Employee

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1.1K Messages

19 hours ago

@user_53mw0l Is this on every channel or does it even let you change channels? This error is also usually related to account changes in many cases. Did you recently change the plan at all?

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Expert

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33K Messages

15 hours ago

 To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right corner where your avatar is.
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

(edited)

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