@user_53mw0l Is this on every channel or does it even let you change channels? This error is also usually related to account changes in many cases. Did you recently change the plan at all?
Okay. We will want to run some troubleshooting on our end with the box. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_53mw0l I'm not sure what username you are referring to.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMatthew
Official Employee
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1.1K Messages
2 hours ago
@user_53mw0l Is this on every channel or does it even let you change channels? This error is also usually related to account changes in many cases. Did you recently change the plan at all?
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