Visitor
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1 Message
I have a cable wire that still hasn't been buried. This is since August 24, 2026!
The technician serviced my internet and cable on August 24th. I was told that the wire would be buried in my yard within 2 -3 weeks. This still has not happened!
EG
Expert
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122.9K Messages
60 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.3K Messages
10 minutes ago
user_luvpqe
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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