Visitor
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1 Message
I have 3 issues - phonee return, refund for phone, and mobile bill was to be free for 1 year
I was shipped 2 phones in error. An escalation team member told me there would be a ups pickup but it never happened. Also, i was to receive a refund, and third The only reason I got this phone for my granddaughter was because it was to be a free line. But you are charging me!!
XfinityMatthew
Official Employee
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1.4K Messages
5 hours ago
Hello @user_441b8o I apologize for the multiple issues with the phone service and billing you are having to deal with. Please send us a direct message with your full name and service address and we can make sure all the issues are properly escalated to take care of this.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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