Visitor
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1 Message
I hate your AI customer service
Terrible AI responses when I try to ask why you would charge $100 fee for install when I already have xfinity.
Changing to glofiber, since you wont let me speak to a real person.
Visitor
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1 Message
Terrible AI responses when I try to ask why you would charge $100 fee for install when I already have xfinity.
Changing to glofiber, since you wont let me speak to a real person.
EG
Expert
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113.1K Messages
20 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2.3K Messages
20 days ago
I'd like to look into this for you right away. To get started, please send me a direct message with your full name and address. Once I have your information, I can investigate the $100 installation fee and the issue with speaking to a representative. I'm here to help you get this resolved.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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