1 Message
I hate this
Attempt number four posting here.
The phone tree is absolutely garbage, as is this community forums. The phone won’t connect me to any human being, can’t even call my local stores. This forum has deleted my posts three times now.
I hate this, I hate xfinity, looking for a new provider unless someone calls me.
CCKrista
Retired Employee
•
1.5K Messages
1 year ago
Hello @user_olp8c7, thank you for taking the time to reach out on social media.
You've reached the right department, and I'm happy to help with your account concerns.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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