jmurphy29's profile

New Poster

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2 Messages

Mon, Aug 24, 2020 4:00 PM

I HATE OOMCAST

I hung on the phone for almost 1/2 hour today to try to speak with an agent.  This company ought to be ashamed of itself doing that to its customers. I have to call back tomorrow to put my account on seasonal.  How can I get on seasonal without hanging on for another 1/2 hour.  I HATE COMCAST!

J. Murphy

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Expert

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25.5K Messages

8 m ago


@jmurphy29 wrote:

I hung on the phone for almost 1/2 hour today to try to speak with an agent.  This company ought to be ashamed of itself doing that to its customers. I have to call back tomorrow to put my account on seasonal.  How can I get on seasonal without hanging on for another 1/2 hour.  I HATE COMCAST!

J. Murphy


Seasonal/Vacation hold is available to an XFINITY customer whose account is current, with no outstanding charges. There also needs to be at least 10 months since the start of the last seasonal enrollment.

 

Check this link: https://comcastseasonal.com/

 

 

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New Poster

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3 Messages

15 d ago

i hate comcast....I mean xfinity...they had to change their name after comcast was icon for one of the most hated companies in the world.

New Poster

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3 Messages

15 d ago

comcast just cancelled their mobile email app. There was no option recommended. So I checked the website for any info, but none.  I tried the "CHAT' feature which is just to trick you into thinking you are actuially chatting with a real person but in reality you being played for a fool and working with some search engine in disguise, and no luck there either. SO I had to make the dreaded call knowing I will be connected to some rep in some other country whom explained that now if I wanted to get notified that I received an email I would:

1. Get another email account from another provider that notifies you if you receive and email,  and have your email forwarded there. (so, you need an email to get your email... brilliant) 

2. log on to the comcast website throughout your day to check if you received any email (again, what a brilliant and convenient solution)

3. download yet another email app

I am amazed how comcast is so disconnected from customers, works on ways to further distance themselves from customer interactions, and how they didn't learn anything from before they HAD to change their name after  being named one of the most hated companies.  I truly hate comcast and dread having to deal with them, but I have no choice right now. I hate the channel packages that require I pay more just to get the channel I actually want but am sold dozens of worthless shopping or obscure channels no one watches. 

There are 2 companies putting fiber optic cable service in the area offering similar services and look forward to switching. This competition will challenge Comcast's monopoly and would suggest Comcast start taking better care of its customers before we have a choice.  

Official Employee

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253 Messages

@Anon902885 It is unfortunate to hear that you have had a poor experience with us. This is not what we like to hear and we want to help in any way we can. 

 

We retired the Xfinity Connect app April 20, 2021. However, the app’s features are still accessible online at https://comca.st/3xdTPxa. Log in, click on the Voice tab, and you’ll find all of the same features – except the Voice-2-Go feature, which was also retired.
Regarding the pricing and channel lineups, I want to go over the options we have with you and see if we can find a lineup that works for you. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?
I am an Official Comcast Employee.
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Visitor

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1 Message

Comcast is just wrong in so many ways. If it was just me I would cancel, but I have to think of others in my family.

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