Visitor
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3 Messages
I had set up autpay online, providing account information when I was chatting with a phone agent and now find no autopay on my account.
I signed up for Xfinity and was told by the phone agent that there would be a $10 discount for enrolling in Autopay, which I did online at the time of my call, entering the needed account information, after which I received a verification email specifically noting "Important information about your offer Your pricing includes a $10 monthly discount for enrolling in Paperless Billing and Automatic Payments using your bank account." Looking at the emailed bill just received and my online account, I see that the monthly rate does not include the discount and it seems that I was never set up for Autopay even though I had entered the requested bank account details online. Can Xfinity please help me understand this?
XfinityMarshante
Official Employee
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500 Messages
7 hours ago
Hello @user_w2qapi, thank you for taking the time to leave a post. When you sign up for automatic payments and paperless billing with a stored bank account, you’ll get a $10 discount on your monthly Xfinity bill. The discount begins within 45 days after signing up and may take up to two (2) billing statements to show up on your Xfinity bill. To check to make sure the automatic payments are turned on, you can log into your Xfinity account, click Billing> Scroll down to Bill Settings to check. Has it been 45 days or longer since you signed up for auto-pay with a bank account?
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user_w2qapi
Visitor
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3 Messages
6 hours ago
I was just online with chat help. After over an hour, it was determined that my auto pay was set up 9/3/25 at 1:45 pm and then *removed* 9/3/25 at 2:07 pm. Unfortunately it wasn't able to be determined who removed it (I had not), which along with the fact of it having been removed is disappointing. Just posting an update in case others have experienced this.
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