1 Message
I had my service moved to a new location. I have been trying for days to get a tech out. you just want to sell me more services instead.
My service isn't even working well at the new location, and you want me to invest more of my money into your terrible customer service. I haven't been able to talk to a tech. or even a person. I don't wanna talk to AI or chat with a unhelpful rep in your chat support. I want someone who can schedule a tech to actually resolve the issue with my service that i am paying you for.
I need something done ASAP, it's been 3 days now.
XfinityPaula
Official Employee
•
1.4K Messages
10 months ago
@Tech-User-001 Hi there! Thanks for reaching out to us on our Xfintiy Forums for help with the internet services. Moving alone is hectic enough, I'm sorry for the service issues and support trouble added to it. I would love to help out and set up an appointment for us. Part of the issue may be that if you recently moved and installed the service on your own, we may not be able to set up a repair appointment, but we will have to schedule a professional installation. Let's dig into things and see what needs to be done to get the services working as they should be!
Please send us a direct message with your name and service address. From there we will verify the account and set up the correct appointment.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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