I had my internet on before somebody called asking to turn it on now I don’t have it the internet

@user_yzn6bj Thanks for making us aware of the internet issue you're currently experiencing via Forums. I would be more than happy to help find a solution to this problem you're having. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?