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user_adlf8x
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08/14/2026 4:08 PM

I got charged an never received an equipment

I got charged $30 and never received equipment Xfinitynow. It’s been 9 days already and all what I have is confirmation number (# [Edited: "Personal Information"]). I keep calling, talking to agents and there no help at all. I want my money back. Or an equipment but at this point I’m very disappointed with Xfinity. Simple things like this shouldn’t be that frustrating.

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XfinityDena

Official Employee

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4.7K Messages

1 month ago

@user_adlf8x I am sorry that you have not received your equipment. We have limited access to NOW services on this platform. Have you already reached out through the NOW portal? 

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user_adlf8x

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@XfinityDena​

Yes. I have already contacted support multiple times and I keep getting transferred from one department to another. I no longer want the equipment or the service. I want my NOW Internet order canceled and my $30 refunded. Please tell me exactly who can process the refund.

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1 month ago

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XfinityDemetrise

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495 Messages

I'll be happy to assist.  Please follow the steps below to send a direct message. 

 

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7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

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1 month ago

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user_oza0bo

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2 hours ago

I have the same issue. My equipment was delivered to another customer’s address, and they took the package, so I never received my equipment at all.

I haven’t been able to get replacement equipment to activate my Internet service or get a refund because it seems that neither the customer service representatives nor the staff at Xfinity stores have permission to handle NOW Internet service issues.

All I can do is talk to the Xfinity AI Assistant, which has not been helpful at all. I’m really disappointed with this experience. At this point, I don’t want the service anymore and just want my money back.

Please let me know what I should do to get my service canceled and receive a refund.

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