I got an email that stated ‘We received your cancelation request, and we're on it’. I didn't request this

Thank you so much for taking the time to reach out to Xfinity Support @zachjen!  We are so glad to hear from you and want to help in any way that we can in addressing your service concerns.  This appears to be a case of phishing.  Phishing is a method used by internet scammers who imitate real companies in email messages to entice people to share usernames, passwords, account information or credit card numbers.  Internet scammers use sophisticated lures as they "fish" for users' private information. The most common ploy is to copy the look and feel of a major web page and use that design to set up a nearly identical page that appears to be part of the company's site.

No worries!  You have reached out to the right team to help guide you in the right direction to get this rectified.  Our Customer Security Assurance (CSA) Team would be able to get things taken care of for you.  Our CSA team makes sure you have a safe online experience, and phishing is one of their specialties.  Reaching out to them here (internetsecurity.xfinity.com/help/report-abuse) will allow you to submit a report of the email to have this rectified. 

Well I was able to contact xfinity support through twitter and the email is legit and my services were scheduled to be disconnected. They said it could have been a “mistake”. 🤷‍♂️ Not sure how that happens

@zachjen I am glad we were able to get this issue resolved, and your cancelation issue is no more. Take care, and have a good day.