4 Messages
I got an email that I made a cancelation request and I never did... I am in school and CANNOT AFFORD TO LOSE MY INTERNET????
I have seen multiple forum responses saying to send a direct message and I have no such option. I never made a request, I literally got this email while I was asleep. how do I stop this??? I am the only person who has access to this account so there is no way someone else canceled for me.
EG
Expert
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106.6K Messages
14 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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EG
Expert
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106.6K Messages
14 days ago
Please reread the post and read the link... You're not allowed to send a direct message until an employee requests you to... A corporate employee will be along shortly to assist you right here in your topic. This platform is not chat or real time instant customer service.
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XfinityMichaelC
Official Employee
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4.1K Messages
14 days ago
Hey, @user_2723ol! Thanks for reaching out to us on the forums! As @EG had mentioned, It is against the forum guidelines to send a DM to an employee without being asked. You also need to make your first post in order for the DM option to even be available to you (which you have done now).
We certainly understand your situation and would like to make sure your internet services remain on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?
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