I got an email saying Xfinity received my cancellation request however I never put one in

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello user_gvzpuj thank you so much for taking time out of your day to reach us here on our Xfinity Forums. We appreciate you bringing this cancellation situation to us, and we're here to help. 

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