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user_f94dfd
1st Topic

Visitor

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3 Messages

Thursday, September 5th, 2024 12:49 PM

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I get the globe icon in my lower right saying not connected

I get the globe icon saying "not connected-no connection"  but we have internet. Any ideas?

I can't talk to a real person, this is beyond ridiculous

Question

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Updated 

8 months ago

29

1

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

8 months ago

 

user_f94dfd Do you have a connection to the internet on your wireless devices in the home?

 

4

0

user_f94dfd

Visitor

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3 Messages

yes as of last night we did. I checked my computer and it said it was connected to our account. IDK what caused that

(edited)

8 months ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_f94dfd Can you please Direct Message us with your full name and address? We'll need to investigate this further to fully understand what you're seeing so we know what is going on and get it fixed for you. Here are instructions on how to send a DM in c ase you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_f94dfd

Visitor

 • 

3 Messages

hello? anyone still there?

8 months ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_f94dfd Yes, we are still here. Can you please DM us?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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