Visitor
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1 Message
I get a call every day for 2 weeks
When my bill is due every month I get calls every day for two weeks about making a payment. Also when I tell the agent calling that I have payment arrangement I get told that only he or she can do that for me. It's very irritating to keep explaining my payment arrangements. I am being bullied and it needs to stop.
XfinityRichard
Official Employee
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2.6K Messages
3 hours ago
Hi there, @user_lp6ekh Thank you for reaching out. I completely understand how upsetting and stressful that must feel. Getting repeated calls every day, especially when you already have a payment arrangement in place, would frustrate anyone. You’ve done the right thing by setting up your arrangement. I can look further into this for you, if you can please send me a DM with your full first and last name along with your full service address.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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