I feel total scammed by Xfinity

I called in with a service problem and was guided to online text chat. I spent over an hour on the chat service. They said they were checking the account. Asked for MAC address, for me to restart modem,....

Then they said the route of the problem. It was my plan needed to be upgraded to 1Gb/s. I was suspicious but needed my internet. So I authorized it. As soon as this was done Vishnu said just restart your modem it will work. It didn't. Then he said bad weather was the culprit. Severe weather was the problem and everything would be fine; I should Then he transferred my to a teammate. That person started the diagnostics all over and then said it was the wrong group. Then he said he would transfer and just ended the chat instead!

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XfinityJeffB

Official Employee

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139 Messages

3 hours ago

Hello user_7fvb0a, I know that is frustrating, I am here to assist you, and I will be happy to do so. Would you be so kind as to provide some details?

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

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Customer Service

user_7fvb0a

I feel total scammed by Xfinity

XfinityJeffB

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