You have absolutely reached the right place for help @user_e2krrl, I can take care of this for you right away! We want your phone service to work exactly the way you want it to, so disabling your voicemail is no problem at all.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
XfinityQuemekia
Official Employee
•
1.3K Messages
4 hours ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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