New Poster
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1 Message
I don't use twitter or facebook.
Why cant I talk to live person to change my plan? I call and get computer then it text me back still no live person then I choose call back and nothing.
Fix this issue I like to talk to live person about my plans not a robot, the website says i have to call to change anything so I do and no live person.
Look like SCC needs a letter to fix this.
Responses
ComcastMichelleR
Official Employee
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375 Messages
5 m ago
@keith_r6 Thanks so much for taking the time to reach out to us regarding your billing and programming concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message (this link will walk you through how to do so https://comca.st/3o29KZu.)
with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/35Tg5jO;
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