The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hi there, @user_b1df2c, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you have been without service for so long, I understand how frustrating that would be. To get started, please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
EG
Expert
•
110.3K Messages
2 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCValerie
Official Employee
•
974 Messages
2 years ago
Thank you @EG for bringing this to our attention!
Hi there, @user_b1df2c, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you have been without service for so long, I understand how frustrating that would be. To get started, please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
•
110.3K Messages
2 years ago
Quite welcome @XfinityValerie !
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