Visitor
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1 Message
I dont have a Coax cable
I have had at&t ,but recently called to make the switch to xfinity and the online manual says i need a coax cable but at&t uses a telephone wire to connect can i call to get a coax installed?
Visitor
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1 Message
I have had at&t ,but recently called to make the switch to xfinity and the online manual says i need a coax cable but at&t uses a telephone wire to connect can i call to get a coax installed?
strykerzr350
Contributor
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145 Messages
3 years ago
If you sign up for your service with Xfinity, then they should be able to roll a truck to install one for you. Along with a grounding block, and a demarcation box. Make sure you actually talk to a human to order your services, and use the address lookup tool and see if your address is on the list for Xfinity services. That tool should have your tap in the system. Your port is just terminated until you get service.
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EG
Expert
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110K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCAshley1
Official Employee
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746 Messages
3 years ago
Hi, thank you for reaching out to Xfinity Forums. We hope to have you as apart of our family! Our techs would determine the installation and what would be needed. Have you gone to https://comca.st/3KGjJ2C to make sure your home can be serviced with our services?
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