.I do not know where to begin.

Question

We're service ever.I cannot stand paying for my bill over the phone.It takes way too long.You need to cut the time on this robot [Edited: 'Inappropriate Language'].It's making me want to cancel my service.Because I can't stand being on the phone for almost an hour.To pay for my bill, I should not be on the phone for an hour to pay for my bill.It should only take me five minutes to pay it.And the robot [Edited: 'Inappropriate Language'] is going on way too long.Please get rid of it.And do something different, or else you're gonna lose me.As a customer

EG · Answer

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityDilary · Answer

user_65ie66 I'm sorry to hear about your experience. I completely understand why you'd be frustrated if it took nearly an hour to make a simple bill payment. We appreciate you sharing your feedback about the automated phone system, and I'll ensure your concerns are passed along. We value you as a customer and never want routine tasks like making a payment to be this difficult. The easiest way to make your payment would be online or through our Xfinity App. Are you having issues making the payment that way as well?

Customer Service

user_65ie66

.I do not know where to begin.

EG

XfinityDilary

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