Toniette0002's profile

New Poster


1 Message

Wed, Sep 16, 2020 11:00 AM

I do not have equipment for the internet

I did not have equipment to make my first payment for the internet because I have not received the equipment but they still charge me



Official Employee


2.3K Messages

7 m ago

Hello @Toniette0002, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you becoming a Comcast customer and we are delighted to be your service provider. I am sorry to hear you have not yet received your Internet equipment/modem. I would love to assist you with further looking into this.


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here