Visitor
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18 Messages
I didn’t think customer service could get worse…
I called Xfinity customer service today because my bill went up again by more than $25 per month. I was connected to a rep , I asked for retention department as I’ve had enough with prices going up, Crystaline assured me she was with retention and she could solve my problems, in fact she kept saying I reached the right person who will solve all my problems over and over and over again over an hour and a half of double talk and my trying my best to be nice.
I explained my issue with pricing, made it very clear over and over again I didn’t want lower service but my price brought back to where it was before the increase (seems my “ loyalty discount” went away- I guess my 20+ years of loyalty don’t count anymore?
after 1 1/2 hours of nonsense scripted talk I was assured she resolved my issues, she sent me a text to agree with my new updated plan only to see she also changed my cable plan to 10 channels from 125, and still I was paying $20+ more than I did last month. I told her again that was not what I wanted, I must’ve explained myself more than a dozen times but the script she had doesn’t impact hearing a customer’s needs.
I’m very tired of calling Xfinity every 6 months after getting increases upon increase while new customers get to pay much less than I do and have locked in rates for 5 years. Loyalty, does it mean ANYTHING?!? Seems not with Xfinity.
XfinityThomasA
Official Employee
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3.8K Messages
42 minutes ago
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