I did not want to change my plan

Hello. I saw that my bill increased, and wanted to understand my plan. When I went to "view my plan" it took me through the entire checkout process for a new plan. This site is incredibly difficult to navigate, so I think I started a new plan. 

I did not want to do this. I would like to keep my service the same as it has been. I tried to use the xfinity assistant to understand what was going on but it was horrible. I am incredibly annoyed at this company and am considering switching to another service. There is no way to contact a real human being to help you understand this incredibly confusing website. 

I just want to keep my service the same. Please put me in contact with a real human being who can help me with this.