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user_3jbdlv
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09/05/2026 9:24 PM

I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go.

I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go. Please explain what you are talking about I really don't understand what you're talking about. Please respond asap 

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1 hour ago

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EG

Expert

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120.6K Messages

2 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBenjaminM

Official Employee

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3.3K Messages

1 hour ago

 

user_3jbdlv Hello! Thank you for reaching out to us here on our Community Forum. This can mean that while your house is pre-wired and ready, the cable line outside may not be connected to the tap; this is what allows services to be able to go into the home. We'll be happy to check it out and clear up any confusion. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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